Reclaimed Water for Irrigation Project Update
The District’s contractor has been given a repair item punchlist. The system is ready to go as soon as the contractor makes those repairs and the District signs off on them.
Toadie, the project’s purple toad mascot, holding court in the park to help raise awareness of the project, is anxiously awaiting the go live!
Park & Greenspaces
Updated MUD park and soccer field entrance gate signs to clarify park hours, access requirements, and contact info have been added.
It’s your park and detention pond greenspaces, if you see something, say something whether it’s a repair, vandalism, or an improvement suggestion by emailing the District at TNW.mud@gmail.com.
It Bears Repeating, Why is my Water/Sewer Bill Increasing?
If you’ve noticed your water bill going up, it’s not due to rate increases. In fact, the District has not raised water rates in many years and the RWA lowered its rate three times over the last two years.
The most common reason for a higher bill is increased water usage followed by leaks. With summer here, irrigation systems tend to run more frequently, and many residents are power washing homes, driveways, or washing vehicles. These activities add up quickly in your water useage.
To keep a closer eye on your water usage, the Board recommends downloading the EyeOnWater app. It’s a great tool that allows you to monitor your consumption and can even help detect leaks. Many homeowners have discovered leaks in their homes or sprinkler systems using this app.
For more information on understanding your water bill, available tools for tracking your usage, and helpful water conservation tips, visit the District’s website. You’ll find a helpful three-document set under Documents > Knowing and Understanding Your TNW Water Sewer Bill.
The District’s Emergency Broadcast Messaging System
Stay informed! District broadcast messages are used to communicate critical events affecting the District’s water/sewer operation to residents in real time. The system is also used to communicate periodic routine updates and information to residents.
Note: In addition to emergency broadcast messages, the District’s Operator, H2o Innovation, would place in-ground signs at key intersections for water quality issues such as a “Boil Water Notice”.
To ensure you receive critical emergency broadcast text messages from the District, text TWMUD to 682-356-5083.
Adding alerts@tnwmud.org and +1 (682) 356-5083 to your email and mobile phone contact lists ensures you will receive District broadcast messages.
The District does not post on social media!
Water Plant News
The District’s water plant control room upgrade is ongoing. This is a major upgrade to the water plant. Once complete, this work will greatly improve the performance of water plant operations and allow for remote monitoring by the District’s Operator, H2o Innovation. At this time, the water plant is shut down. The District is temporarily receiving water from the District’s sister MUD, Louetta Road (Terra Nova) and from BILMA (Sprung Creek Oaks). The upgrade is expected to last through June.
During this time, H2o Innovation has been periodically opening fire hydrants at select spots in the District to flush lines to address water color and smell issues. This is a standard industry practice. In addition to manually turning on fire hydrants, H2o Innovation has installed automatic fire hydrant line flushers on some hydrants. These devices will automatically turn on at designated times to flush lines typically found at the far end of a main water line run.
There is nothing wrong with the water. H2o Innovation tests the water daily, and it meets all TCEQ water quality standards.
If you experience a color or taste issue with your water, it’s important you contact the H2o call center to report the issue and request H2o dispatch a field rep to check it out. That information also helps identify potential problem areas that H2o can focus on. The call center number is on your water/sewer bill and on the District and H2o Innovation websites.
Monthly MUD Board Meetings
Residents are encouraged to attend monthly Board meetings to learn what’s happening in the District. Regular monthly meetings begin promptly at 6pm, the third Thursday of every month, at the clubhouse unless otherwise stated. Resident input is always the 1st item on the agenda. Agendas are posted on the clubhouse and the District website no later than 3 days prior to the meeting.
District Website
Can’t make a meeting? Looking for information? Have a concern or question? Check out the District’s website at https://www.tnwmud.org. The District’s website is a great source of information for everything going on in the District.
If you don’t find what you’re looking for online or have questions about anything in this article, email the District at tnw.mud@gmail.com. You will always receive a prompt, accurate, honest reply!
Your Terranova West MUD Board of Directors
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Tom Lovell: President, Park/Green Space Oversight, current term ends 05/2027
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Rob Sorensen: Vice President and Water Plant/GENSET Oversight, current term ends 05/2027
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Larry Forrester: Treasurer, Assistant Secretary, current term ends 05/2025
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Nannette Burrage: Secretary, Website Oversight, current term ends 05/2025
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George Hatfield: Assistant Secretary, current term ends 05/2027