As part of the maintenance of the water distribution system and to improve water quality, Terranova West Municipal Utility District will be initiating a temporary change of the disinfectant used to disinfect the water supply. We will be converting to free chlorine starting the week of January 22, 2024. The total flushing of the system to distribute the new disinfectant should be completed by January 26, 2024.


The way your water is disinfected will change from chloramination to chlorination for a short period to clean the lines. After this line cleaning the disinfection method will change back to cloramination. Water is safe for drinking and other normal uses but requires special care for dialysis patients and aquarium owners when there is a change in disinfection. Patients undergoing dialysis treatment should consult their health care provider about the need for special filters. Aquarium owners should contact their local pet store.

What can we expect during the conversion?
  1. The total water distribution system will be flushed January 22 – January 26, 2024. You will see H2O Innovation trucks and employees flushing water at various times of the day and night until the conversion is complete.
  2. There may be a temporary noticeable chlorine odor coming from the water after flushing.
  3. You may notice temporary discoloration coming from the water. This is due to the flushing scouring the distribution pipes.
What can I do to make sure the new disinfectant has been distributed throughout my home plumbing? You can complete this step after we have flushed in your area.
  1. Flush the lines in your home; starting on the side of the house where the water enters the home (the side where the black meter box is located), open faucets in the home and run them for 4 to 5 minutes each. If you have a two-story home, flush the downstairs area first and then move to the second floor.
  2. You might consider flushing out your water heater. If you have a tanked water heater, it is already recommended you flush the water heater once per year. Flushing out the water heater will allow the chlorinated water to enter the water heater and address any potential issues in the water heater.

As previously stated, this is a temporary conversion to free chlorine. We will be converting back to chloramines in a few weeks and will notify you once that conversion is scheduled.

If you have any questions, please feel free to contact H2O Innovation at 281-353-9809.