BACK TO CHLORAMINES AS THE DISINFECTION

As part of the maintenance of the water distribution system and to improve water quality, your water district will be converting back to chloramines starting the week of February 5, 2024.  The total flushing of the system to distribute the chloramines disinfectant should be completed by February 9, 2024.

SPECIAL CARE FOR KIDNEY DIALYSIS TREATMENTS AND FISH AQUARIUMS.

The way our water is disinfected will change from chlorination to chloramination. Water is safe for drinking and other normal uses but requires special care for dialysis patients and aquarium owners when change disinfection. Kidney patients should consult their physician about the need for special filters.  Aquarium owners should contact their local pet store.

What can we expect during the conversion?

  1. The total system will be flushed during this time and you will see H2O Innovation trucks and employees flushing water at all times of the day and night until the conversion is complete.
  2. There may be a noticeable chlorine odor coming from the water after flushing.
  3. You may notice some discoloration or odors coming from the water. This is due to the flushing scouring the distribution pipes.

What can I do to make sure the new disinfectant has been distributed throughout my home plumbing?

  1. Flush the lines in your home for the cold and hot water lines. Starting on the side of the house that the water enters the home, open faucets in the home and run them for 4 to 5 minutes each.  If you have a two-story home, flush the downstairs area first and then move to the second floor.
  2. You might consider flushing out your water heater. If you have a tanked water heater, it is already recommended you flush the water heater once per year.  Flushing out the water heater will allow the chlorinated water to enter the water heater and address any potential issues in the water heater.

If you have any questions, please feel free to contact H2O Innovation at 281-353-9809.

TEMPORARY FREE CHLORINE CONVERSION

As part of the maintenance of the water distribution system and to improve water quality, Terranova West Municipal Utility District will be initiating a temporary change of the disinfectant used to disinfect the water supply. We will be converting to free chlorine starting the week of January 22, 2024. The total flushing of the system to distribute the new disinfectant should be completed by January 26, 2024.

SPECIAL CARE FOR KIDNEY DIALYSIS TREATMENTS AND FISH AQUARIUMS

The way your water is disinfected will change from chloramination to chlorination for a short period to clean the lines. After this line cleaning the disinfection method will change back to cloramination. Water is safe for drinking and other normal uses but requires special care for dialysis patients and aquarium owners when there is a change in disinfection. Patients undergoing dialysis treatment should consult their health care provider about the need for special filters. Aquarium owners should contact their local pet store.

What can we expect during the conversion?
  1. The total water distribution system will be flushed January 22 – January 26, 2024. You will see H2O Innovation trucks and employees flushing water at various times of the day and night until the conversion is complete.
  2. There may be a temporary noticeable chlorine odor coming from the water after flushing.
  3. You may notice temporary discoloration coming from the water. This is due to the flushing scouring the distribution pipes.
What can I do to make sure the new disinfectant has been distributed throughout my home plumbing? You can complete this step after we have flushed in your area.
  1. Flush the lines in your home; starting on the side of the house where the water enters the home (the side where the black meter box is located), open faucets in the home and run them for 4 to 5 minutes each. If you have a two-story home, flush the downstairs area first and then move to the second floor.
  2. You might consider flushing out your water heater. If you have a tanked water heater, it is already recommended you flush the water heater once per year. Flushing out the water heater will allow the chlorinated water to enter the water heater and address any potential issues in the water heater.

As previously stated, this is a temporary conversion to free chlorine. We will be converting back to chloramines in a few weeks and will notify you once that conversion is scheduled.

If you have any questions, please feel free to contact H2O Innovation at 281-353-9809.

2023 MUD Tax Rate

The District Board of Directors are very pleased to announce the adopted 2023 MUD tax rate has been lowered 4.5 cents per $100 assessed valuation from last year’s rate. The 2022 rate was .585 per $100 assessed valuation, this year’s rate is .5425 per $100 assessed valuation, a 7.26% drop with no reduction in services or capital improvement projects.

How was this possible on top of last year’s record reduction?  The biggest factor is the District retired the last of its outstanding bonds in 2022.

Your actual MUD Tax due depends on your 2023 appraisal as set by the Harris County Appraisal District (HCAD).  If your tax bill is the same as or higher than last year in spite of the tax rate decrease, it’s because your 2023 HCAD property appraisal was higher than last year. The District has no influence or control over HCAD appraisals. For more information on your appraisal and what you can do to protest it, go to https://hcad.org.

Freezing Temperatures Forecast for Next Week!

You can find the District’s “Extreme Weather Event Tips” document on the Districts website under Resources/Documents at https://www.tnwmud.org/resources/#documents.

H2O crews will be mobilized and standing by to deal with water main breaks and water plant issues. If you experience a pipe freeze on your side of your water meter, H2O cannot help you except to turn your water off at the meter. It’s a good idea to have the names of a couple of plumbers at the ready should you need one.

Temporary Free Chlorine Conversion

As part of the maintenance of the water distribution system and to improve water quality, Terranova West Municipal Utility District will be initiating a temporary change of the disinfectant used to disinfect the water supply. We will be converting to free chlorine starting the week of January 22, 2024. The total flushing of the system to distribute the new disinfectant should be completed by January 26, 2024.

Special Care for Kidney Dialysis Treatments and Fish Aquariums

The way your water is disinfected will change from chloramination to chlorination for a short period to clean the lines. After this line cleaning the disinfection method will change back to cloramination. Water is safe for drinking and other normal uses but requires special care for dialysis patients and aquarium owners when there is a change in disinfection. Patients undergoing dialysis treatment should consult their health care provider about the need for special filters. Aquarium owners should contact their local pet store.

What can we expect during the conversion?
  1. The total water distribution system will be flushed January 22 – January 26, 2024. You will see H2O Innovation trucks and employees flushing water at various times of the day and night until the conversion is complete.
  2. There may be a temporary noticeable chlorine odor coming from the water after flushing.
  3. You may notice temporary discoloration coming from the water. This is due to the flushing scouring the distribution pipes.
What can I do to make sure the new disinfectant has been distributed throughout my home plumbing? You can complete this step after we have flushed in your area.
  1. Flush the lines in your home; starting on the side of the house where the water enters the home (the side where the black meter box is located), open faucets in the home and run them for 4 to 5 minutes each. If you have a two-story home, flush the downstairs area first and then move to the second floor.
  2. You might consider flushing out your water heater. If you have a tanked water heater, it is already recommended you flush the water heater once per year. Flushing out the water heater will allow the chlorinated water to enter the water heater and address any potential issues in the water heater.

As previously stated, this is a temporary conversion to free chlorine. We will be converting back to chloramines in a few weeks and will notify you once that conversion is scheduled.

If you have any questions, please feel free to contact H2O Innovation at 281-353-9809.

Important Notice: Temporary Water Treatment for Terranova West MUD

Customers of Terranova West Municipal Utility District:

To ensure the quality and reliability of the District’s water supply, Terranova West Municipal Utility District will conduct a temporary free-chlorine conversion and directional flushing to the District’s water distribution system. Treatment of the water supply is estimated to take place from January 8, 2024 – Febraury 5, 2024. During the treatment period, customers may experience temporary variations in taste and odor.

We are taking the precautions to minimize any inconveniences during this period, however should you have concerns or require further information, please do not hesitate to contact the District’s Operator, H20 Innovation, at (281) 353-9756. We appreciate your corporation as we work diligently to maintain the highest standards for our water supply.

Thank you,

Board of Directors of Terranova West Municipal Utility District

Notice of Public Hearing on Tax Rate

The Terranova West Municipal Utility District will hold a public hearing on a proposed tax rate for the tax year 2023 on October 19, 2023 at 6:00 PM at Terranova West Clubhouse, 17623 Moss Point Dr, Spring, Texas, 77379 and by videoconference at https://us06web.zoom.us/j/98544269385. Your individual taxes may increase at a greater or lesser rate, or even decrease, depending on the tax rate that is adopted and on the change in the taxable value of your property in relation to the change in taxable value of all other property. The change in the taxable value of your property in relation to the change in the taxable value of all other property determines the distribution of the tax burden among all property owners.

Visit Texas.gov/PropertyTaxes to find a link to your local property tax database on which you can easily access information regarding your property taxes, including information about proposed tax rates and scheduled public hearings of each entity that taxes your property.

Notice of Public Hearing on Tax Rate (PDF)

NHCRWA Implements Stage 2 of the Drought Contingency Plan

The City of Houston (COH), the primary source of water for the North Harris County Regional Water Authority (Authority), has entered stage two of their Drought Contingency Plan, effective on August 27, 2023. The COH’s drought response calls for mandatory water conservations efforts to reduce water use, that will reduce the daily volume of water delivered. The Houston Public Works Release can be found under https://cityofhouston.news/stagetwodrought.

As required by the Authority’s Drought Contingency Plan, the Authority must enter Stage 2 of our Drought Contingency Plan, when the COH enters into Stage 2 water shortage of their Drought Contingency Plan. The Authority’s Drought Contingency Plan requires that any customer receiving water from the Authority or well owner whose well is included under the Authority’s Harris-Galveston Subsidence District aggregate water well permit:

  • Repair detectible water leaks within 72 hours of discovery;
  • Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets;
  • Limit outdoor irrigation to the hours 7:00 p.m. and 5:00 a.m. of the following day on no more than two (2) days per week, in conformity with the following schedule (no watering on Mondays):
    • Sundays and Thursdays for single-family residential customers with even-numbered street addresses
    • Saturdays and Wednesdays for single-family residential customers with odd-numbered street addresses; and
    • Tuesdays and Fridays for all other customers

Compliance with the above requirements is mandatory.

NHCRWA implements Stage 2 of the Drought Contingency Plan 08-24-2023

North Harris County Regional Water Authority

Water Smell and Taste

It’s that time of year again.

If you are experiencing water odor or taste issues, the condition may be caused by the annual algae bloom in Lake Houston during the summer months and is a common occurrence when the temperature in Lake Houston rises. The water the District receives from the RWA meets all regulatory standards and is safe to drink.

The City of Houston has created a Drinking Water Taste and Smell FAQ page on their website, https://www.houstonpublicworks.org/drinking-water-taste-and-smell.

The RWA & City of HOU jointly own the NE Water Purification Plant (NEWPP) that treats the water from Lake Houston. The plant is undergoing an upgrade expected to be completed later this year. The upgrade will include a new filtration system that is supposed to address the annual algae bloom smell & taste problem. Won’t help us this year but let’s hope it solves the problem for next year.

While no one likes to spend money, in-line water filters strategically placed on your kitchen, bathroom, and or laundry room lines can help. A whole home water filter system is another option but is more expensive to install.

If you wish to lodge a complaint, you can do so by calling the RWA at 281-440-3924.