Latest News

Customers of Terranova West Municipal Utility District:

To ensure the quality and reliability of the District’s water supply, Terranova West Municipal Utility District will conduct a temporary free-chlorine conversion and directional flushing to the District’s water distribution system. Treatment of the water supply is estimated to take place from January 8, 2024 – Febraury 5, 2024. During the treatment period, customers may experience temporary variations in taste and odor.

We are taking the precautions to minimize any inconveniences during this period, however should you have concerns or require further information, please do not hesitate to contact the District’s Operator, H20 Innovation, at (281) 353-9756. We appreciate your corporation as we work diligently to maintain the highest standards for our water supply.

Thank you,

Board of Directors of Terranova West Municipal Utility District

The District Board of Directors are very pleased to announce the adopted 2023 MUD tax rate has been lowered 4.5 cents per $100 assessed valuation from last year’s rate. The 2022 rate was .585 per $100 assessed valuation, this year’s rate is .5425 per $100 assessed valuation, a 7.26% drop with no reduction in services or capital improvement projects.

How was this possible on top of last year’s record reduction?  The biggest factor is the District retired the last of its outstanding bonds in 2022.

Your actual MUD Tax due depends on your 2023 appraisal as set by the Harris County Appraisal District (HCAD).  If your tax bill is the same as or higher than last year in spite of the tax rate decrease, it’s because your 2023 HCAD property appraisal was higher than last year. The District has no influence or control over HCAD appraisals. For more information on your appraisal and what you can do to protest it, go to https://hcad.org.

The Terranova West Municipal Utility District will hold a public hearing on a proposed tax rate for the tax year 2023 on October 19, 2023 at 6:00 PM at Terranova West Clubhouse, 17623 Moss Point Dr, Spring, Texas, 77379 and by videoconference at https://us06web.zoom.us/j/98544269385. Your individual taxes may increase at a greater or lesser rate, or even decrease, depending on the tax rate that is adopted and on the change in the taxable value of your property in relation to the change in taxable value of all other property. The change in the taxable value of your property in relation to the change in the taxable value of all other property determines the distribution of the tax burden among all property owners.

Visit Texas.gov/PropertyTaxes to find a link to your local property tax database on which you can easily access information regarding your property taxes, including information about proposed tax rates and scheduled public hearings of each entity that taxes your property.

Notice of Public Hearing on Tax Rate (PDF)

The City of Houston (COH), the primary source of water for the North Harris County Regional Water Authority (Authority), has entered stage two of their Drought Contingency Plan, effective on August 27, 2023. The COH’s drought response calls for mandatory water conservations efforts to reduce water use, that will reduce the daily volume of water delivered. The Houston Public Works Release can be found under https://cityofhouston.news/stagetwodrought.

As required by the Authority’s Drought Contingency Plan, the Authority must enter Stage 2 of our Drought Contingency Plan, when the COH enters into Stage 2 water shortage of their Drought Contingency Plan. The Authority’s Drought Contingency Plan requires that any customer receiving water from the Authority or well owner whose well is included under the Authority’s Harris-Galveston Subsidence District aggregate water well permit:

• Repair detectible water leaks within 72 hours of discovery;
• Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets;
• Limit outdoor irrigation to the hours 7:00 p.m. and 5:00 a.m. of the following day on no more than two (2) days per week, in conformity with the following schedule (no watering on Mondays):
  • Sundays and Thursdays for single-family residential customers with even-numbered street addresses
  • Saturdays and Wednesdays for single-family residential customers with odd-numbered street addresses; and
  • Tuesdays and Fridays for all other customers

Compliance with the above requirements is mandatory.

NHCRWA implements Stage 2 of the Drought Contingency Plan 08-24-2023

North Harris County Regional Water Authority

It’s that time of year again.

If you are experiencing water odor or taste issues, the condition may be caused by the annual algae bloom in Lake Houston during the summer months and is a common occurrence when the temperature in Lake Houston rises. The water the District receives from the RWA meets all regulatory standards and is safe to drink.

The City of Houston has created a Drinking Water Taste and Smell FAQ page on their website, https://www.houstonpublicworks.org/drinking-water-taste-and-smell.

The RWA & City of HOU jointly own the NE Water Purification Plant (NEWPP) that treats the water from Lake Houston. The plant is undergoing an upgrade expected to be completed later this year. The upgrade will include a new filtration system that is supposed to address the annual algae bloom smell & taste problem. Won’t help us this year but let’s hope it solves the problem for next year.

While no one likes to spend money, in-line water filters strategically placed on your kitchen, bathroom, and or laundry room lines can help. A whole home water filter system is another option but is more expensive to install.

If you wish to lodge a complaint, you can do so by calling the RWA at 281-440-3924.

EyeOnWater App

Most residents have favorite phone apps they look at every day. The Board encourages residents to get in the habit of looking at the EyeOnWater app daily to monitor your water usage. Doing so can help you catch spikes in water usage that may indicate you are losing water somewhere in your home or yard. You are responsible for your water distribution lines beyond your Smart Meter. By law, the District cannot write off lost water on your side of the meter.  Doing so would mean the other District residents would be paying for your loss. Questions?  Send an email to TNW.mud@gmail.com.

The District has not raised water rates in many years and the NHCRWA recently reduced its fee so, if your water bill is increasing, it simply means you are using more water.

District Operator, H20 Innovation News

For those residents paying their monthly water/sewer bill by bank draft, H20 is changing their billing service software from AVR and RVS to Starnik. The change will require residents paying by draft to complete and submit a new draft payment form. H20 Innovation will be mailing the form and instructions to all residents paying by draft in the coming months.

Reclaim Water for Irrigation Project

The General Contractor laying the phase 1 main water line project has completed construction of the main water line and is expected to wrap up landscaping repairs by the end of July.

The District’s Engineer is preparing the phase 2 new irrigation system request for quote. Installation of the new reclaim irrigation system is planned for late fall.

Monthly MUD Board Meetings

Residents are encouraged to attend monthly Board meetings to learn what’s happening in the District. Regular monthly meetings begin promptly at 6pm, the third Thursday of every month at the clubhouse unless otherwise posted. Resident input is always the 1st item on the agenda.  Agendas are posted on the clubhouse and on the District website no later than 3 days prior to the meeting.

Can’t make a meeting?  Looking for information?  Have a concern or question?

Check out the District’s website at https://www.tnwmud.org.

If you don’t find what you’re looking for, email the District at tnw.mud@gmail.com. You will always receive a prompt, accurate reply!

Your Terranova West MUD Board of Directors

Tom Lovell, President (Term Expires: May 2027)
Ken E. Barrett, Vice President (Term Expires: May 2027)
Nannette Burrage, Secretary/Web Oversight (Term Expires May 2025)
Larry Forrester, Treasurer/Assistant Secretary (Term Expires: May 2025)
Rob Sorensen, Assistant Secretary (Term Expires May 2027)

Welcome to Our Website

A Municipal Utility District (MUD) is a political subdivision of the State of Texas authorized by the Texas Commission of Environmental Quality (TCEQ) to provide water, sewage, parks, drainage, and other utility-related services within the MUD boundaries. Reference the document titled “TCEQ Guide to Water Districts” on this site for an explanation of a MUD. The Terranova West Municipal Utility District, (the District) includes the Terranova West, Oaks of Terranova West, Terravista, and Villa Nova neighborhoods and the commercial properties on the south side of Louetta Road between and on both sides of TC Jester and Terranova West Drive. The District map can be found on this site under the About tab.

The District operates separately from the Property Owners Association.

To insure receipt of District emergency broadcast messages, residents are urged to sign up for the District’s emergency broadcast message service at https://terranovawestmud.classicmessaging.com/ or by clicking the Sign up for Immediate Warning link in the upper right hand corner above.

H20 Innovation (formerly Hays Utility South) is the District’s Operator, responsible for servicing and maintaining the District’s water/sewer system, provide for billing services, and providing a customer service call center. For a more detailed explanation of what the Operator does and a link to H20’s website, click on the Water tab.

All other issues and questions regarding the District, including performance issues with H20 Innovation, should be directed by email to tnw.mud@gmail.com, or by clicking the Contact Us tab above.

District information including Directors, District Consultants, water/sewer rates, tax rates, the District map, meeting information, park & green-spaces, and other information documents can be found on this site under one of the above tabs.