Terranova West Municipal Utility District

To improve communication with residents during an emergency, the District canceled its contract with Classic Messaging for emergency broadcast messages effective December, 2024.

Off Cinco Web Services, the District’s webmaster, has been awarded the new contract. The new system is now live for emergency and routine District broadcast messages. Residents no longer have to opt in for the service, all residents with a valid email address and mobile phone number on their water/sewer bill account will automatically receive emergency and routine messages sent from the District.

If you are not receiving critical emergency and routine broadcast messages from the District, check your junk/spam mail folder and verify your email address and mobile number on your water/sewer bill account at https://h2o.starnik.net.

Adding alerts@tnwmud.org and +1 (682) 356-5083 to your contact list ensures you will receive District broadcast messages.

All resident emails and mobile phone numbers are secure and will never be sold or used for solicitation purposes.

The District does not post on social media

Stay safe, Stay informed!

Your Terranova West MUD Board of Directors

The District’s Operator, H2O Innovation, will be mobilized and standing by to deal with any water main breaks and or water plant issues in Terranova West.

If you experience a water pipe break on your side of your water meter, H2O can only shut off your water at your meter.

To read H2O’s post and tips regarding the freeze, click on https://h2ocustomers.com.

Your Terranova West MUD Board of Directors

The MUD park will reopen to residents effective Saturday, December 21, 2024. The board appreciates your patience during the closure. Questions can be sent to TNW.mud@gmail.com.