Terranova West Municipal Utility District

The Board is aware of water look and smell issues during the water plant upgrade but, rest assured, the water is safe to drink, is tested daily, and meets all TCEQ standards.

The Board is in constant contact with the District’s engineers managing the project. They are working with the contractor to speed up completion of the project to get the District back on surface water as soon as possible.

The District’s Operator, H2o Innovation is hard at work flushing District water lines and taken other measures to address water quality issues during the shutdown.

If you experience an issue with water quality, it’s very important you call the H2o Innovation call center at (281) 353-9809 to report the problem and get it logged into the system. This will help H2o with decisions on where to focus their crews.

The project is now running ahead of schedule and the water plant is expected to be back up and running sooner than expected.

Your Terranova West MUD Board

Do you play an acoustic instrument such as a guitar, banjo, fiddle/violin, mandolin, or a wind instrument, or know someone who does? The MUD Board is once again looking for local, talented individuals, duos, or trios to perform our initial concert in the park.

Don’t be shy, this could be a lot of fun for the community and an opportunity for local talent to shine!

Send an email to TNW.mud@gmail.com if you’re interested.

Thanks for reading,

Your Terranova West MUD Board

Reclaimed Water for Irrigation Project Update

Centerpoint has installed the 3 electric meters and turned on the electric service. Next step is powering up the 5 smart controllers, activating remote service with the manufacturer, and programming the zone run times. Estimated time to complete is 3-5 days. In parallel, the District’s engineers and consultant will do a walk thru with the contractor to develop a punch list of items to be corrected. Up to this point, the project contractor has performed a lot of testing and inspections. As such, we don’t expect to find any major corrections that would delay startup. We’re as close as it’s going to get before we can finally reap the benefits of the new reclaim irrigation system.

Toadie, the project’s purple toad mascot, holds court in the park to help raise awareness of the project.

Questions about the project? Send an email to the address below or, better yet, attend a monthly MUD Board meeting and ask your questions to the Board.

Park & Greenspaces

The Terravista detention pond greenspace wildflowers made a pretty good recovery after the inadvertent cutting. Walk the trail and enjoy the many varieties that will continue to bloom into late June.

A deer access opening was added to the Terravista detention pond fence. Every spring one or more fawns become trapped in the area when the does give birth. The opening will allow them to more easily exit the area for the woods.

Why is my Water/Sewer Bill Increasing?

If you’ve noticed your water bill going up, it’s not due to rate increases. In fact, the District has not raised water rates in many years and the RWA lowered its rate three times over the last two years.

The most common reason for a higher bill is increased water usage. With spring here, irrigation systems tend to run more frequently, and many residents are power washing homes, driveways, or washing vehicles. These activities can add up quickly.

To keep a closer eye on your water usage, the Board recommends downloading the EyeOnWater app. It’s a great tool that allows you to monitor your consumption and can even help detect leaks. Many homeowners have discovered leaks in their homes or sprinkler systems using this app.

For more information on understanding your water bill, available tools for tracking your usage, and helpful water conservation tips, visit the District’s website. You’ll find a helpful three-document set under Documents > Knowing and Understanding Your TNW Water Sewer Bill.

Still have questions? Feel free to reach out to the Board via email, or better yet, join us at a monthly MUD Board meeting. We’re always happy to help.

The District’s Emergency Broadcast Messaging System

Stay informed! District broadcast messages are used to communicate critical events affecting the District’s water/sewer operation to residents in real time. The system is also used to communicate periodic routine updates and information to residents.

Note: In addition to emergency broadcast messages, the District’s Operator, H2o Innovation, would place in ground signs at key intersections for water quality issues such as a “Boil Water Notice”.

If you are not receiving critical emergency and routine broadcast messages from the District, there are 4 things you can do to insure you receive them,

1. Check your junk/spam mail folder, if you find them there, move them to your inbox.
2. Verify your email address and mobile number on your water/sewer bill account at https://h2o.starnik.net.
3. Add your email address and mobile number via the District’s website at https://www.tnwmud.org/email-and-text-message-alerts.
4. If you change your email address or mobile number, be sure to update them using items 2 and 3 above.

Adding alerts@tnwmud.org and +1 (682) 356-5083 to your email and mobile phone contact lists insures you will receive District broadcast messages.

The District does not post on social media!

Water Plant News

The District’s water plant control room upgrade is well under way. This is a major upgrade to the water plant. Once complete, this work will greatly improve the performance of water plant operations and allow for remote monitoring by the District’s Operator, H2o Innovation. At this time the water plant is shut down. The District is temporarily receiving water from the District’s sister MUD, Louetta Road (Terra Nova). The upgrade is expected to last through May.

During this time, H2o Innovation has been periodically opening fire hydrants at select spots in the District to flush lines to address water color and smell issues. This is a standard industry practice. In addition to manually turning on fire hydrants, H2o Innovation has installed automatic fire hydrant line flushers on some hydrants. These devices will automatically turn on at designated times to flush lines typically found at the far end of a main water line run.

There is nothing wrong with the water. H2o Innovation tests the water daily and it meets all TCEQ water quality standards.

If you experience a color or taste issue with your water, it’s important you contact the H2o call center to report the issue and request H2o dispatch a field rep to check it out. That information also helps identify potential problem areas that H2o can focus on. The call center number is on your water/sewer bill and on the District and H2o Innovation websites.

Monthly MUD Board Meetings

Residents are encouraged to attend monthly Board meetings to learn what’s happening in the District. Regular monthly meetings begin promptly at 6pm, the third Thursday of every month, at the clubhouse unless otherwise stated. Resident input is always the 1st item on the agenda. Agendas are posted on the clubhouse and the District website no later than 3 days prior to the meeting. Resident input is always the first item on the agenda.

District Website

Can’t make a meeting? Looking for information? Have a concern or question? Check out the District’s website at https://www.tnwmud.org. The District’s website is a great source of information for everything going on in the District.

If you don’t find what you’re looking for, email the District at tnw.mud@gmail.com. You will always receive a prompt, accurate, honest reply!

Your Terranova West MUD Board of Directors

Tom Lovell: President, Park/Green Space Oversight, current term ends 05/2027

Rob Sorensen: Vice President and Water Plant/GENSET Oversight, current term ends 05/2027

Larry Forrester: Treasurer, Assistant Secretary, current term ends 05/2025

Nannette Burrage: Secretary, Website Oversight, current term ends 05/2025

George Hatfield: Assistant Secretary, current term ends 05/2027

An upgrade of the District’s water plant control room is well under way. At this time the water plant is shut down. The District is temporarily receiving water from the District’s sister MUD, Louetta Road (Terra Nova).

The upgrade is expected to last approximately 2 months. During this time, as some have noticed, the District’s Operator, H2o Innovation, has been periodically turning on fire hydrants at select spots in the District to flush lines.

This is a standard industry practice. In addition to manually turning on fire hydrants, H2o Innovation is installing automatic fire hydrant line flushers on some fire hydrants as pictured below.

These devices will automatically turn on at designated times to flush lines typically found at the far end of a main water line run.

Your Terranova West MUD Board of Directors

If you’ve noticed your water bill going up, it’s not due to rate increases. In fact, the District has not raised water rates in many years and the RWA lowered its rate three times over the last two years.

The most common reason for a higher bill is increased water usage. With spring here, irrigation systems tend to run more frequently, and many residents are power washing homes, driveways, or washing vehicles. These activities can add up quickly.

To keep a closer eye on your water usage, the Board recommends downloading the EyeOnWater app. It’s a great tool that allows you to monitor your consumption and can even help detect leaks. Many homeowners have discovered leaks in their homes or sprinkler systems using this app.

For more information on understanding your water bill, available tools for tracking your usage, and helpful water conservation tips, visit the District’s website. You’ll find a helpful three-document set under Documents > Knowing and Understanding Your TNW Water Sewer Bill.

Still have questions? Feel free to reach out to the Board via email, or better yet, join us at a monthly MUD Board meeting. We’re always happy to help.

Your Board of Directors

After 15 years of serving on the Terranova West Board, Ken Barrett has resigned from his role as Vice President effective March 20, 2025. Ken and his wife, Maureen, sold their home and have moved out of the District. A retired Exxon engineer, Ken’s experience, knowledge, and contributions to the District will be greatly missed. The Board extends their best wishes to Ken and Maureen.

The Board is pleased to announce long time resident of Terranova West, George Hatfield, was appointed to the Board. George, a retired project manager, has been attending MUD Board meetings for over a year learning about the District operations, asking questions, and offering thoughtful opinions. George’s desire to learn about the District, his business knowledge, and enthusiasm for our community will serve the District well. Welcome to the board, George!

Yesterday, a resident advised the Board the Terravista detention pond greenspace wildflowers had been mowed down. Unfortunately, it’s true and most disappointing after all the hard work that’s been done year on year to expand the wildflowers.

The District’s landscape crew failed to heed their mowing instructions. This morning the owner held a team meeting to reinforce the mowing instructions set by the District for detention pond mowing during wildflower season March through June.

Fortunately, it’s not all lost for the season. While we’ve most likely lost the Bluebonnets for this year, Mother Nature spreads the variety of blooms out over the spring and summer so we should still see a good crop of Crimson Clover, Indian Paintbrush, and many more.

Your Terranova West MUD Board of Directors

An enthusiastic group of residents and kids participated in Elena’s wildflower seedball toss event this morning at the District’s Terravista detention pond. Her project is guaranteed to add to the existing wildflowers.

The MUD Board thanks Elena for her project and all who attended.

Bluebonnets and other early blooming wildflowers are already popping up. If you haven’t walked the area, come out and walk the trail, enjoy the early wildflowers and, you may see some of the deer and other wildlife that frequent it. You’ll be glad you did.

District website map link,
https://www.tnwmud.org/about/#map

Your Terranova West MUD Board of Directors

The District map details the locations of the Detention Pond Greenspaces:

Reclaimed Water for Irrigation Project Update

The project contractor is waiting for Centerpoint Energy to install and connect 3 new electric meters. Once that is done, the project can be quickly wrapped up. The District’s reclaim irrigation consulting company will then program and test the system before the system is turned on. In the meantime, the District’s landscaper has been doing landscape work including mulching and rock work resetting. Tree and shrub replacements lost during the project, along with hydroseeding and sodding will have to wait until the system goes live.

Toadie, the project’s purple toad mascot, holds court in the park to help raise awareness of the project.

Questions about the project? Send an email to the address below or, better yet, attend a monthly MUD Board meeting and ask your questions to the Board.

Park & Greenspaces

The Terravista detention pond side walls have been over seeded with bluebonnet seed to enhance the spring wildflowers. Wild Texas sunflowers will be seeded in certain spots for an added splash of summer color and food for pollinators and deer.

The District’s Emergency Broadcast Messaging System

Stay informed! District broadcast messages are used to communicate events affecting the District’s water/sewer operation to residents in real time. The system is also used to communicate updates and information to residents.

If you are not receiving critical emergency and routine broadcast messages from the District, there are 4 things you can do to insure you receive them,

1. Check your junk/spam mail folder, if you find them there, move them to your inbox.
2. Verify your email address and mobile number on your water/sewer bill account at https://h2o.starnik.net.
3. Add your email address and mobile number via the District’s website at https://www.tnwmud.org/email-and-text-message-alerts/.
4. If you change your email address or mobile number, be sure to update them using items 2 and 3 above.

Adding alerts@tnwmud.org and +1 (682) 356-5083 to your email and mobile phone  contact lists insures you will receive District broadcast messages.

Note: In addition to an emergency broadcast message, the District’s Operator, H2o Innovation, would place in ground signs at key intersections for water quality issues such as a “Boil Water Notice”.

The District does not post on social media!

Water Plant News

Work continues on the replacement for the District’s aging control room along with other, much needed, structural and safety improvements.  This is a major upgrade to the water plant. Once complete, this work will greatly improve the performance of water plant operations and allow for remote monitoring by the District’s Operator, H2o Innovation.  Work is designed to insure there is no disruption to residential water service during construction which is expected to last into August, 2025.

Monthly MUD Board Meetings

Residents are encouraged to attend monthly Board meetings to learn what’s happening in the District. Regular monthly meetings begin promptly at 6pm, the third Thursday of every month, at the clubhouse unless otherwise stated. Resident input is always the 1st item on the agenda.  Agendas are posted on the clubhouse and on the District website no later than 3 days prior to the meeting.

District Website

Can’t make a meeting?  Looking for information?  Have a concern or question?  Check out the District’s website at https://www.tnwmud.org.  The District’s website is a great source of information for everything going on in the District.

If you don’t find what you’re looking for, email the District at tnw.mud@gmail.com. You will always receive a prompt, accurate, honest  reply!

Your Terranova West MUD Board of Directors

Tom Lovell: President, Park/Green Space Oversight, current term ends 05/2027

Ken Barrett: Vice President, current term ends 05/2027

Rob Sorensen: Secretary and Water Plant/Generator Oversight, current term ends 05/2027

Larry Forrester: Assistant Secretary and Treasurer, current term ends 05/2025

Nannette Burrage: Assistant Secretary, Website Oversight, current term ends 05/2025

 

Here we go again! The seasons 2nd cold wave and hard freeze is coming next week!

Prepare now, wrap exposed pipes and, if you have an irrigation system, it’s a good idea to turn it off and drain your backflow preventer.

The District’s Operator, H2O Innovation, will again be mobilized and standing by to deal with any water main breaks and or water plant issues in Terranova West.

If you experience a water pipe break on your side of your water meter, H2O can only shut off your water at your meter.

To read H2O’s post and tips regarding the freeze, click on https://h2ocustomers.com.

Your Terranova West MUD Board of Directors

Welcome to Our Website

A Municipal Utility District (MUD) is a political subdivision of the State of Texas authorized by the Texas Commission of Environmental Quality (TCEQ) to provide water, sewage, parks, drainage, and other utility-related services within the MUD boundaries. Reference the document titled “TCEQ Guide to Water Districts” on this site for an explanation of a MUD. The Terranova West Municipal Utility District, (the District) includes the Terranova West, Oaks of Terranova West, Terravista, and Villa Nova neighborhoods and the commercial properties on the south side of Louetta Road between and on both sides of TC Jester and Terranova West Drive. The District map can be found on this site under the About tab.

The District operates separately from the Property Owners Association.

To insure receipt of District emergency broadcast messages, residents are urged to sign up for the District’s emergency broadcast message service at https://www.tnwmud.org/email-and-text-message-alerts/ or by clicking the Sign up for Disrtict Alerts Link in the upper right hand corner above.

H20 Innovation (formerly Hays Utility South) is the District’s Operator, responsible for servicing and maintaining the District’s water/sewer system, provide for billing services, and providing a customer service call center. For a more detailed explanation of what the Operator does and a link to H20’s website, click on the Water tab.

All other issues and questions regarding the District, including performance issues with H20 Innovation, should be directed by email to tnw.mud@gmail.com, or by clicking the Contact Us tab above.

District information including Directors, District Consultants, water/sewer rates, tax rates, the District map, meeting information, park & green-spaces, and other information documents can be found on this site under one of the above tabs.

Monthly MUD Board Meetings

Residents are encouraged to attend monthly Board meetings to learn what’s happening in the District. Regular monthly meetings begin promptly at 6pm, the third Thursday of every month at the clubhouse unless otherwise posted. Resident input is always the 1st item on the agenda.  Agendas are posted on the clubhouse and on the District website no later than 3 days prior to the meeting.

Can’t make a meeting?  Looking for information?  Have a concern or question?

Check out the District’s website at https://www.tnwmud.org.

If you don’t find what you’re looking for, email the District at tnw.mud@gmail.com. You will always receive a prompt, accurate reply!

Your Terranova West MUD Board of Directors

Tom Lovell, President (Term Expires: May 2027)
Ken E. Barrett, Vice President (Term Expires: May 2027)
Nannette Burrage, Secretary/Web Oversight (Term Expires May 2025)
Larry Forrester, Treasurer/Assistant Secretary (Term Expires: May 2025)
Rob Sorensen, Assistant Secretary (Term Expires May 2027)